Visitor Experience Assistant

As a Visitor Experience Assistant, you will be responsible for working across all visitor services areas, whilst ensuring a safe environment is maintained. You will work collaboratively with the team to ensure the safe and smooth running of all events, responding promptly and appropriately in the event of an unplanned situation. You will be knowledgeable and approachable in order to assist visitors with queries or signposting around the building. From checking tickets to invigilating artwork, to selling snacks, drinks, ice cream and merchandise; you will undertake a variety of tasks, interacting with a range of audiences.

This is a great opportunity to immerse yourself within the arts, working across our 4 performance spaces, 3 cinemas, Mead Gallery and foyer.

Please note: Term time only (30 weeks per year, approx. 18.25 hours per week). Hours will be annualised across term time, and there is no fixed working pattern. This role requires frequent evening, weekend, and bank holiday working. Shifts are allocated and planned around our live programme and building activities.

About You

The successful candidate will be enthusiastic, knowledgeable, friendly and passionate. They possess excellent communication skills, and are able to engage with visitors in a friendly, confident, and efficient manner. A reliable, professional approach with a positive ‘can do’ attitude is essential. They will also be able to prioritise tasks under pressure, have a strong attention to detail, and the ability to problem solve proactively. It’s our job to bring art into more people’s lives and our Visitor Experience Assistants are integral to helping us reach, and connect with, more people in new ways.

Online Information Session – Thursday 20th August 2026, 3pm – 4pm

Join our Assistant Visitor Experience Managers for an online information session. They will share details about Warwick Arts Centre, the role and objectives, and the application process. There will also be an opportunity to ask questions. If you cannot attend, we recommend registering so you can receive a copy of the session directly to your inbox the following day. Register to attend here: Online Information Session: Visitor Experience Assistant (Term Time Only)

About the Department

Warwick Arts Centre is the largest purpose-built arts centre outside London. Opened in 1974 and situated at the heart of the University of Warwick, in Coventry, we're home to a variety of spaces including a concert hall, theatre, two studios, three cinemas and an art gallery. Almost one million people visit us every year, with many more engaging in our activities across communities and other spaces. We're passionate about the arts, and how it has the power to move, connect, inspire and present new possibilities; we're here to amplify under-represented voices, nurture the next generation of creatives, and serve as a vibrant and welcoming social hub for all.

Warwick Arts Centre is committed to building a diverse and inclusive workforce. We particularly welcome applications from people who are currently underrepresented in the arts sector, including people of Global Majority heritage, those from lower socio-economic backgrounds, and disabled people. We recognise that a greater diversity of backgrounds, experiences and perspectives enriches the arts and strengthens our organisation.

Purpose – We’re here to share our love for the arts

Belief – We believe the arts are a place we can all meet - a place to share our experiences, a place to find common ground and understanding, a place to connect and have the courage to transform and explore new possibilities together.

Promise – Experiences you’ll feel and never forget – be it joy, excitement or sadness and whoever you are, wherever you’re from,

You can find out more about our vision and values at https://www.warwickartscentre.co.uk/our-vision/

How to Apply

We recommend following the below guidance to best support your application:

1. Review the Job Description, Person Specification, Job Pack and information listed on the University of Warwick’s advert page.
2. Consider all the different types of roles you have had or work that you have done to support your application.
3. For the essential criterion, it would be helpful to provide evidence/an example of what you have done that demonstrates that you have the experience, skills or knowledge we are looking for.
4. Remember to tell us why you want to work for Warwick Arts Centre. Look at our website to make sure that you understand the range, scope and scale of our work. Explore our context and our role in the region. Consider the potential users of Warwick Arts Centre and how best to communicate its activity.
5. Ask a friend/colleague to review your application and to check that you have provided examples and told the best story of your career to date and your ambitions in this role and the future.

Expected interview date: Tuesday 8^th September 2026