Front of House Senior Receptionist

We are looking for two Front of House Senior Receptionists to help lead our reception operation and deliver an exceptional experience for every customer, member, student, staff member and visitor using our facilities.

You will play a key role in ensuring a welcoming, safe and professional front-of-house environment while maintaining high standards of customer service, administration, health and safety, and financial compliance.

This is an excellent opportunity for a proactive and customer-focused individual with supervisory experience who thrives in a busy environment and is motivated by delivering high-quality service.

Key responsibilities

In this role, you will:

• Lead and co-ordinate the day-to-day work of the Reception team to ensure excellent service at all times
• Provide a welcoming, safe and inclusive environment for all users of Warwick Sport facilities
• Offer advice, support and responsive handling of customer enquiries
• Maintain high standards of presentation, cleanliness, health and safety, and compliance across reception areas
• Carry out routine administrative tasks accurately and efficiently
• Use systems safely and appropriately, ensuring compliance with GDPR and information security requirements
• Process financial transactions correctly in line with regulations and assist with stock control
• Communicate operational and promotional information clearly to customers and colleagues
• Act as a first aider across sports facilities
• Support wider Warwick Sport activity, events and initiatives that promote sport and active lifestyles across the University community
• Work across different Warwick Sport facilities depending on operational requirements

Warwick Sport is a dynamic and community-focused environment where you can make a real contribution to the experience of students, staff and visitors. You will join a team committed to delivering excellent service, supporting wellbeing and helping people engage with sport and active lifestyles.

If you are a confident team leader with a passion for customer experience and operational excellence, we would love to hear from you.

Essential skills and experience

• Experience of working in a busy, customer-focused environment
• Excellent customer service skills, with tact and diplomacy
• Strong interpersonal and communication skills
• Confidence using IT systems and databases, including leisure management systems
• The ability to work on your own initiative and motivate others
• Excellent time management and organisational skills
• Excellent written and verbal communication skills

Work at one of the UK’s leading universities — Warwick is consistently ranked as a top institution worldwide, with a thriving campus community and reputation for excellence.

Warwick Sport plays a vital role in enhancing the student and staff experience at the University of Warwick. We are committed to increasing participation, building communities, supporting active lifestyles, and delivering an outstanding customer experience across our sport and leisure facilities.