Delivery Manager (Web Evolution Programme)
- 18 Months FTC
- £47.389 - £56.535
- 34 Days Holidays + Bank Hols
- Excellent Pension Scheme
- Hybrid Working (2 Days in Office Per Week)
- On-Site Parking & Excellent Public Transport Links
We are seeking an experienced Delivery Manager to lead the delivery of complex, high-impact digital initiatives across multiple web platforms within a university environment.
Working within Portfolio Delivery the role will operate at the heart of multidisciplinary teams, bringing together product, technical and business stakeholders to ensure delivery is structured, transparent and outcome focused.
This position requires strong career exposure to working with web platform development, liaison and directing marketing and technical teams and the ability to take ownership of complex delivery challenges. Along with the ability to bring structure, pace and focus to projects and manage ambiguity, evolving priorities and competing demands without losing control of delivery. Understanding how to balance delivery rigour with pragmatic decision-making and being equally comfortable working with senior stakeholders and technical teams is also crucial for this post.
Duties and responsibilities will include:
- Working with Agile methodologies (e.g. Scrum, Kanban), but more importantly you will know how to adapt ways of working to suit the context, rather than applying them rigidly.
- Build credibility quickly with senior colleagues, academics and IT professionals.
- Manage relationships with third-party suppliers and hold them to account for delivery.
- Maintain momentum and drive delivery to time, cost and quality.
- Identify and manage risks and dependencies proactively.
- Ensure that delivery activity is aligned to wider organisational goals.
- Drive progress and momentum across complex delivery environments.
- Establish clarity where ambiguity exists and shape delivery approaches accordingly.
- Ensure that delivery is aligned to strategic objectives and delivers measurable value.
- Managing/leading Scrum activities and holding agile ceremonies.
- Monitor and manage project delivery success, facilitating retrospectives, and interpreting outcomes to identify and implement continuous improvement opportunities.
- Evaluate projects, and releases to ensure relevancy, benefits realisation, and compliance.
- Identifying and actively managing risks, issues, and blockers across the project/product
- Drive project governance processes, including project selection, prioritisation, and resource allocation, while balancing risk and benefit.
- Define and track key performance indicators (KPIs) and metrics for projects, providing regular updates and reports to senior delivery managers and stakeholders, as appropriate.
Leadership
- Oversee and guide Junior Delivery Managers in the execution of their projects and product delivery, ensuring consistent adherence to project management methodologies, timelines, and deliverables.
- Matrix manage/lead cross-functional teams to deliver high-quality project and product outcomes on time and within scope.
- Champion the adoption of best practices, process improvements, and lessons learned within product/projects, promoting a culture of continuous learning and development.
Stakeholder Engagement
- Facilitate communication and collaboration between project and product stakeholders to manage interdependencies and mitigate risks across designated projects and products.
- Foster strong relationships with internal and external stakeholders, including executives, business unit leaders, customers, and partners.
- Serve as a point of contact for project/product-related communication, ensuring transparency and alignment with stakeholder expectations.
Person Specification
- Extensive experience in project or programme management setting, ideally in higher education.
- Experience of delivering web or digital transformation programmes, including website redevelopment, user experience (UX), or content platform improvements
- A customer and business focused approach to delivering against key goals with a good track record in meeting challenging deadlines with accuracy.
- Experience in managing budgets, financial forecasts, and resource allocation at the portfolio level.
- Track record of injecting a sense of urgency, maintaining momentum, and getting people to take ownership to deliver projects to time/quality/budget.
- Proven record of operating at a senior level within a complex and demanding environment. The ability to build relationships and credibility with senior colleagues.
- Proven ability to think critically, providing clear analysis and diagnosis and able to convincingly describe and present a range of viable options quickly and within context.
- Proven ability to manage a project where requirement and objectives can be ambiguous or can change mid project.
- Experience leading a project team consisting of cross-functional teams.
- Excellent leadership, negotiation, and conflict resolution skills, with the ability to influence and collaborate effectively with diverse stakeholders.
- Strategic thinking and analytical abilities, with a focus on aligning project outcomes with organisational goals
- Degree or equivalent experience
- Knowledge of applying and adapting the variety of project and programme methodologies to suit a business or contextual need
- Experience of working with product, design, and content teams to deliver user-centred digital services
This is a great opportunity to join a busy portfolio delivery team and play a key part in the delivery of new technology and services for a leading UK university.
