Assistant Visitor Experience Manager

About the Role
Warwick Arts Centre is looking for an experienced, passionate, dynamic and collaborative Assistant Visitor Experience Manager to join the team. Please note, this role includes working regular evenings, weekends, and bank holidays.

As an Assistant Visitor Experience Manager, you will be an active member of the Visitor Experience team, responsible for maintaining our high standards of service to all visitors. You will manage a successful mix of live performances, hires, cinema, visual art, conference events and activity across Warwick Arts Centre venues for events both onsite and offsite. You will contribute to developing and delivering the Visitor Experience strategy to support visitors and increase engagement. The role comprises of duty and event management, legislative compliance, team leadership, and administration, all within the context of a busy arts venue.

About You
This role would suit a positive, proactive and motivated individual with experience in arts or event management. The successful candidate will be highly organised with strong administrative skills, an excellent communicator, and able to thrive in a fast-paced environment, balancing multiple priorities while maintaining a flexible and solutions-focused approach.

Confidence in engaging with a wide range of people, including visitors, artists, staff and volunteers, is essential, alongside the ability to take charge of the public in an emergency and remain diplomatic, calm, with a positive approach to dealing with difficult situations. The successful candidate will also demonstrate key skills or experience in building positive working relationships at all levels and motivating a team.

In addition, a passion for creating welcoming, inclusive and memorable experiences, together with a commitment to accessibility and inclusion, is highly valued.

For full details about this role, please refer to the Job Description and Job Pack.

Online Information Session – Monday 30^th November 2026, 1pm – 2pm

Join our Visitor Experience Team for an online information session. They will share details about Warwick Arts Centre, the role and objectives, and the application process. There will also be an opportunity to ask questions.

Register to attend here: Online Information Session - Assistant Visitor Experience Manager

About Warwick Arts Centre

Warwick Arts Centre is the largest purpose-built arts centre outside London. Opened in 1974 and situated at the heart of the University of Warwick, in Coventry, we're home to a variety of spaces including a concert hall, theatre, two studios, three cinemas and an art gallery. Almost one million people visit us every year, with many more engaging in our activities across communities and other spaces. We're passionate about the arts, and how it has the power to move, connect, inspire and present new possibilities; we're here to amplify under-represented voices, nurture the next generation of creatives, and serve as a vibrant and welcoming social hub for all.

Purpose – We’re here to share our love for the arts

Belief – We believe the arts are a place we can all meet - a place to share our experiences, a place to find common ground and understanding, a place to connect, and have the courage to transform and explore new possibilities together.

Promise – Experiences you’ll feel and never forget – be it joy, excitement or sadness and whoever you are, wherever you’re from

You can find out more about our vision and values at https://www.warwickartscentre.co.uk/our-vision/

Warwick Arts Centre is committed to building a diverse and inclusive workforce. We particularly welcome applications from people who are currently underrepresented in the arts sector, including people of Global Majority heritage, those from lower socio-economic backgrounds, and disabled people. We recognise that a greater diversity of backgrounds, experiences and perspectives enriches the arts and strengthens our organisation.

About the University of Warwick and Commitment to Equality

Warwick Arts Centre is a department of the University of Warwick, and the successful candidate will be employed by the University of Warwick. Founded in 1965, the University of Warwick is a world-leading institution known for its commitment to era-defining innovation across research and education.

Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment.  We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued.  Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. More information about Warwick’s inclusion strategy can be found at https://warwick.ac.uk/services/socialinclusion/